0
FAQS
At 4udeals, we strive to give you a seamless and enjoyable shopping experience. Below you’ll find answers to some of the most commonly asked questions from our customers.
🛒 Ordering
Q: How do I place an order on 4udeals?
A: Simply browse our product categories, add items to your cart, and proceed to checkout. You’ll be guided through a secure process to enter your shipping and payment information.
Q: Can I change or cancel my order after it’s placed?
A: We process orders quickly to ensure timely delivery. If you need to make changes or cancel, please contact [email protected] within 1 hour of placing your order. We cannot guarantee modifications after that time.
Q: Why was my order canceled?
A: Orders may be canceled due to stock availability, payment issues, or suspected fraud. You’ll be notified via email with details and refund information if applicable.
🚚 Shipping & Delivery
Q: What shipping options are available?
A: We offer standard (5–10 business days), expedited, and express shipping options during checkout. Availability may vary based on location.
Q: Do you offer free shipping?
A: Yes, standard shipping is free on most orders shipped within the contiguous United States.
Q: Do you ship to PO boxes, APO/FPO, or U.S. territories?
A: Yes, we ship to PO boxes and military addresses using USPS. Some express services may not be available for these locations.
Q: How can I track my shipment?
A: Once your order has shipped, you’ll receive a confirmation email with tracking information. You can also log in to your account to view order status.
Q: What happens if my package is lost or delayed?
A: Please reach out to our support team with your order number. We will work with the carrier to resolve the issue and get you a replacement or refund when necessary.
💵 Payments & Billing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, and other secure payment methods.
Q: Is my payment information secure?
A: Yes. All transactions on 4udeals are processed using SSL encryption to protect your personal and payment information.
Q: I was charged incorrectly—what should I do?
A: If you notice any discrepancies or billing issues, please contact [email protected] with your order number and transaction details.
🔄 Returns & Exchanges
Q: What is your return policy?
A: You may return unused items in their original condition within 30 days of purchase. Items marked as Final Sale are not eligible for return.
Q: How do I start a return or exchange?
A: Visit our Returns page or contact us via email. We will guide you through the return process and provide a prepaid return label if eligible.
Q: How long does it take to process a return?
A: Once we receive and inspect your return, refunds are usually issued within 3–5 business days to your original payment method.
Q: Can I return a gift I received?
A: Yes, as long as the item is eligible and in original condition. Please provide the order number or purchaser’s details so we can locate the order.
🧾 Products
Q: Are the items on 4udeals authentic and new?
A: Yes, all products sold on 4udeals are brand new, genuine, and sourced from reputable suppliers or manufacturers.
Q: Do you offer warranties on products?
A: Warranty details vary by product. Check the product description or contact us to inquire about warranty availability and claims.
Q: An item I want is out of stock. Will it be restocked?
A: We frequently update our inventory. If an item is sold out, you can sign up for restock notifications on the product page or email us for updates.
📞 Customer Support
Q: How can I contact your customer service team?
A: You can reach us via:
- Phone: +1 (503) 256-0505
- Email: [email protected]
- Address: 3127 NE Rosa Parks Way, Portland, OR 97211
Our customer support hours are Monday through Friday, 9 AM – 6 PM PT.
Q: Do you have a physical store?
A: At this time, 4udeals operates exclusively online to offer you better prices and nationwide access.
Q: How do I subscribe or unsubscribe from your emails?
A: You can subscribe during checkout or at the bottom of our homepage. To unsubscribe, click the link in any email or contact us.
